I have nothing but praise for the care and support that my Aunt received from Abacus Care Solutions. Carers visited my Aunt three times a day for two years. The carers were always friendly, supportive and caring in their approach to my Aunts changing needs over this time. As a family we lived a considerable distance away from my Aunt so reliability, trust and confidence in the staff, along with good communication between carers , family and the agency was vital. This Agency achieved in all areas. Carers would record their visit and tasks carried out. A communication log was also kept so any likely concerns were shared with each other. Any concerns/problems raised by a carer would be alerted to me via a phone call from the agency so any necessary action could be implemented by us or the agency quickly. Likewise concerns, changes to medication or care raised by us were dealt with efficiently and effectively by Abacus, I felt that the carers who had regular contact with my Aunt became more than a carer, but friends and enabled her to remain in her home as long as she did.
Mrs Gillian Smith (Family Member)